Question 1

What services does CorePeople provide?

Accepted Answer

CorePeople supports payroll, HR operations, recruitment, compliance and employee-benefits administration for employers in Kenya, Africa and selected international markets.

Question 2

Who does CorePeople work with?

Accepted Answer

We work with established enterprises, growing businesses, regional groups and mission-led organisations that need dependable workforce operations.

Question 3

Do you offer payroll outsourcing in Kenya?

Accepted Answer

Yes. Scope can include payroll processing, payroll controls, reporting and administration, subject to a discovery of your workforce and systems.

Question 4

Can you support a multi-country payroll?

Accepted Answer

Yes. We coordinate a common governance cadence, local delivery relationships and consolidated management reporting.

Question 5

Can CorePeople replace our internal HR team?

Accepted Answer

We can supplement internal teams or provide defined HR operating support. The right model depends on leadership capacity and the services you retain in-house.

Question 6

How do we start an engagement?

Accepted Answer

We begin with discovery: workforce profile, entities, locations, current processes, systems, priorities and delivery risks.

Question 7

How long does payroll implementation take?

Accepted Answer

Timing depends on data quality, complexity, approvals and transition requirements. We provide a documented plan after discovery.

Question 8

Can you work with our payroll software?

Accepted Answer

We assess existing systems, data formats and integrations, then design the operating process around practical controls.

Question 9

Do you provide payslips?

Accepted Answer

Where included in scope, we can support secure payslip production and distribution as part of payroll delivery.

Question 10

Can you manage statutory deductions?

Accepted Answer

We can support the operational administration, reconciliation and filing readiness of statutory deductions. Verify current rates with KRA / legal counsel before publish.

Question 11

Do you provide tax advice?

Accepted Answer

No. CorePeople provides operational support and identifies matters that need qualified tax or legal advice.

Question 12

What are the current PAYE or NSSF rates?

Accepted Answer

Statutory rates can change and depend on current law. Verify current rates with KRA / legal counsel before publish; do not rely on this website for rate calculations.

Question 13

Can you help with SHIF administration?

Accepted Answer

We can support payroll-process administration where applicable, but current requirements and rates must be confirmed with KRA / legal counsel before publish.

Question 14

How do you protect employee data?

Accepted Answer

We use defined access, approval and handling practices appropriate to the agreed service. Specific security and privacy obligations are confirmed contractually.

Question 15

Do you sign confidentiality agreements?

Accepted Answer

We can review reasonable confidentiality requirements as part of the contracting process.

Question 16

Can you support confidential executive search?

Accepted Answer

Yes. Executive search can be run with a discreet mandate, controlled stakeholder access and agreed communications.

Question 17

What employee screening checks are available?

Accepted Answer

Available checks depend on role, consent, local law and the agreed risk profile. We define scope before screening begins.

Question 18

Do candidates need to consent to screening?

Accepted Answer

Screening should be conducted with appropriate notice, consent and data-handling practices. Obtain legal advice for your jurisdiction where needed.

Question 19

Can you recruit for specialist roles?

Accepted Answer

Yes. We calibrate the role, map the market and apply an assessment approach suited to the seniority and capability required.

Question 20

Do you offer leadership development?

Accepted Answer

Yes. We design leadership learning around business context, management behaviours and measurable follow-through.

Question 21

Can you train frontline managers?

Accepted Answer

Yes. Programmes can focus on practical topics including performance conversations, people decisions and policy application.

Question 22

What is workforce planning?

Accepted Answer

Workforce planning connects strategic demand, capability needs, headcount and cost so leaders can make more deliberate hiring decisions.

Question 23

Can you help us improve performance management?

Accepted Answer

Yes. We can design goal, feedback, review and calibration practices that managers can realistically operate.

Question 24

Can you administer employee benefits?

Accepted Answer

Yes. Scope can include enrolment changes, employee communications, provider coordination and renewal support.

Question 25

Do you provide medical insurance?

Accepted Answer

We administer agreed processes and coordinate with your broker or provider; insurance placement and advice should be handled by authorised specialists.

Question 26

Can you support pension administration?

Accepted Answer

Yes. We can support approved pension data, contribution schedules and provider coordination within the agreed scope.

Question 27

Can you manage employee leave?

Accepted Answer

Yes. We can help establish policies, records, approval workflows and absence reporting.

Question 28

Do you review employment contracts?

Accepted Answer

We can support operational review and document organisation, but legal interpretation should be confirmed by qualified counsel.

Question 29

Can you help with labour-law compliance?

Accepted Answer

We can assess operational controls and flag risk areas. Current legal requirements should be verified with qualified local counsel.

Question 30

Can you support audits?

Accepted Answer

We can organise payroll, HR and control evidence within scope, and coordinate information requests with authorised client owners.

Question 31

Do you serve NGOs?

Accepted Answer

Yes. We support programme organisations with payroll coordination, HR controls, reporting and multi-country operating needs.

Question 32

Do you serve small businesses?

Accepted Answer

We assess fit based on complexity, workforce needs and the value of a managed operating model rather than business size alone.

Question 33

Do you serve international companies entering Africa?

Accepted Answer

Yes. We help international teams establish a practical payroll and HR operating model with local coordination.

Question 34

Which African countries do you cover?

Accepted Answer

Country coverage is listed on our country pages and confirmed during discovery based on scope and delivery requirements.

Question 35

Can you provide management reports?

Accepted Answer

Yes. Reports can cover payroll costs, variance, headcount movement, exceptions and agreed operating measures.

Question 36

How are exceptions handled?

Accepted Answer

We document exceptions, assess them against the agreed process and escalate material decisions to the authorised client owner.

Question 37

Can you support mergers or rapid growth?

Accepted Answer

Yes. A transition or change programme can be designed around data migration, operating controls, communication and go-live readiness.

Question 38

Do you offer service level agreements?

Accepted Answer

Yes. Service levels, responsibilities, deadlines and escalation paths can be documented in the agreed delivery model.

Question 39

Can services be delivered remotely?

Accepted Answer

Yes. Most services can be coordinated remotely with secure document handling and scheduled stakeholder meetings.

Question 40

How do we request a proposal?

Accepted Answer

Contact CorePeople with your workforce size, countries, services of interest and timeline so we can arrange an informed discussion.

Question 41

Are case studies and testimonials verified?

Accepted Answer

Published client stories are used only with approval. Homepage leadership quotes are public statements for context and are not client endorsements of CorePeople.

Question 42

Do you publish compliance updates?

Accepted Answer

We publish practical resources, but employers should always seek qualified current tax and legal advice before acting on statutory matters.

Frequently asked questions